What you need to know

Garrison PRI is owned and operated by Mascot (Tilshead) Limited.

Our Company No: 07208891

20 Glover Road
Royal Artillery Barracks
Larkhill
Salisbury
Wiltshire
SP4 8QT

01980 653 749

Prices

All prices shown are inclusive of VAT at the current rate in the UK. Our VAT No: 988 7672 31

How to pay

We accept card payments through our and online payment gateway - SagePay.

Placing an order

For details on how to place an order please click here.

Out of stock order

If there is a problem with availability of a product, we will contact you as soon as possible. You may then wish to cancel the order or wait until the item becomes available. We will automatically cancel the order if the item will not be available within 30 days. All orders are accepted as subject to availability. Your card will not be debited until we dispatch your order.

Delivery

You will need to sign for your delivery; we use Royal Mail or a suitable courier service.

There are several delivery services available, these are shown in the checkout page. An estimated delivery time is also given. It may, however, take up to 30 days to receive your order. 

We currently do NOT offer next day delivery. 

If your order is time sensitive please let us know by adding a comment during the checkout process. We will try our best to get your order to you on time. Please select priority delivery. 

Priority Delivery

  • Royal Mail first class post (UK) aim to deliver the package the next working day after dispatch. 

Standard Delivery

  • Royal Mail second class (UK) usually delivery the package 3 working days after dispatch.
  • Courier service delivery normally takes 3 to 5 working days after dispatch.

None of the delivery services we use guarantee delivery times. Delivery times for international deliveries vary depending on the destination country.

Royal Mail consider a package missing if it has not arrived at its destination after 15 working days (M-F) in the UK, longer for international deliveries. We are unable to replace or refund missing packages until the courier declares them officially lost.

Packages addressed to camp will often end up in the post room

Returns

If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us in the first instance before returning the goods. We will only refund the postage costs when the error is ours and we have instructed that you return the goods.

We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised and tailor-made products. If you wish to cancel using this right, you need to inform us in writing (or via email) within 14 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Return Address

20 Glover Road
Royal Artillery Barracks
Larkhill
Salisbury
Wiltshire
SP4 8QT

Do NOT return goods without contacting us first.

Contract

The contract begins when we dispatch the goods to you. You can cancel the contact any time up to 14 days after you receive the goods. Once the goods are dispatched you become responsible for the cost of returning them. 

Accuracy of information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been published in error, including prices and promotions.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guides for clarification.

Site usage

We disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Complaints

You can write to us at the above address or email us 

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