Our courier, Royal Mail have made the following statement.
We’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, we will not pay a postage fee refund for not capturing a signature. Similarly, we will not consider a claim for loss based on the lack of signature. We will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus.
Therefore if Royal Mail tracking shows that your package has been delivered we will consider it delivered.
Packages are generally dispatched 1 or 2 working days after receipt of payment and are shipped via Royal Mail or our courier with tracking that requires a signature. Personalised and tailor-made items may take a little longer.
We will provide you with a link to track your package online.
It may take up to 28 days to dispatch your order. If your order is time sensitive please let us know by adding a comment during the checkout process.
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.
We may re-use packaging materials but will only do so if they are serviceable. If you don't want us to do this please add a comment during the checkout process.
Royal Mail first class post (UK) aim to deliver the package the next working day after dispatch. Royal Mail second class (UK) usually delivery the package 3 working days after dispatch. Courier service delivery normally takes 3 to 5 working days after dispatch. None of the delivery services we use guarantee delivery times. Delivery times for international deliveries vary depending on the destination country. Royal Mail consider a package missing if it has not arrived at its destination after 15 working days (M-F) in the UK, longer for international deliveries. We are unable to replace or refund missing packages until the courier declares them officially lost.
If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us in the first instance before returning the goods. We will only refund the postage costs when the error is ours and we have instructed that you return the goods.
We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised and tailor-made products. If you wish to cancel using this right, you need to inform us in writing (or via email) within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
Please let us know you wish to return an item from your order history page or email us about your return and well will provide the return address. Do not return goods without contacting us first.