Our courier, Royal Mail have made the following statement.
We’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, we will not pay a postage fee refund for not capturing a signature. Similarly, we will not consider a claim for loss based on the lack of signature. We will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus.
Therefore if Royal Mail tracking shows that your package has been delivered we will consider it to have been delivered to you.
Our Company No: 0720889120 Glover Road
01980 653 749
All prices shown are inclusive of VAT at the current rate in the UK. Our VAT No: 988 7672 31
We accept card payments through our and online payment gateway - SagePay.
For details on how to place an order please click here.
If there is a problem with availability of a product, we will contact you as soon as possible. You may then wish to cancel the order or wait until the item becomes available. We will automatically cancel the order if the item will not be available within 30 days. All orders are accepted as subject to availability. Your card will not be debited until we dispatch your order.
There are several delivery services available, these are shown in the checkout page. An estimated delivery time is also given. It may, however, take up to 30 days to receive your order.
We currently do NOT offer next day delivery.
If your order is time sensitive please let us know by adding a comment during the checkout process. We will try our best to get your order to you on time. Please select priority delivery.
None of the delivery services we use guarantee delivery times. Delivery times for international deliveries vary depending on the destination country.
Royal Mail consider a package missing if it has not arrived at its destination after 15 working days (M-F) in the UK, longer for international deliveries. We are unable to replace or refund missing packages until the courier declares them officially lost.
If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us in the first instance before returning the goods. We will only refund the postage costs when the error is ours and we have instructed that you return the goods.
We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised and tailor-made products. If you wish to cancel using this right, you need to inform us in writing (or via email) within 14 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
Return Address20 Glover Road
Do NOT return goods without contacting us first.
The contract begins when we dispatch the goods to you. You can cancel the contact any time up to 14 days after you receive the goods. Once the goods are dispatched you become responsible for the cost of returning them.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been published in error, including prices and promotions.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guides for clarification.
We disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.