Delivery
We use Royal Mail or suitable couriers. A signature and proof of age may be required.
Timeline
Stock items are normally dispatched the next working day. We aim to deliver clothing and presentation items within 14 days. We dispatch your order once all items are ready.
Priority Delivery aims for next working day after dispatch, but please note that delivery times are not guaranteed. Estimated delivery times for each product are shown on the product page.
We are not liable for delays caused by events outside our reasonable control, including courier delays, strikes, or supply‑chain disruptions.
Military Addresses
Please provide a unit and sub unit for camp deliveries. If missing, we may include your phone number on the label to assist post room staff.
Returns Procedure
Do not return items until instructed. At our discretion, we may offer a replacement or refund based on photos alone. If a return is required, we will provide the address and only refund postage costs if we have specifically instructed the return. When a return is required we strongly recommend using a tracked service.
Bespoke Returns
Under the Consumer Contracts Regulations, bespoke and personalised goods are exempt from the 14-day “cooling-off” period. These cannot be returned unless they are faulty or incorrectly supplied.
Reporting a Fault
Contact the Workshop
Before returning any goods, you must notify us within 14 working days of receipt. When reaching out, please include your Full Name and Order Number. You can contact us via:
WhatsApp or Tel: 07513 877264
Email: mail@garrisonpri.co.uk
Provide Evidence
To help us resolve the issue quickly, please send clear photographic evidence of the fault or the incorrect item via WhatsApp or email.
Await Instruction
Do not return any goods without contacting us first. We will review your photos and provide the correct return address. In some cases, we may offer a replacement or refund based on the photos alone.
Package Your Return
If a return is required, you must take reasonable care of the goods. Items must be returned in their original condition. We cannot accept returns for items that show signs of use beyond what is reasonable for initial inspection.
Shipping & Costs
Standard Items (Change of Mind): You are responsible for the cost of return postage. We strongly recommend using a tracked service.
Faulty/Incorrect Items: We will only refund postage costs if the error is ours and we have specifically instructed you to return the goods.
Refund or Replacement
Once the item is received at the workshop and checked that it is still in a saleable condition, we will process your replacement or refund as a priority.
Last Update: 5th May 2026
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